Download e-book Wealthsimple: Making algorithmic investing more human via Slack channels

Unite support teams and boost your existing tech stack in Slack. Because the bank deploys anywhere from two to five releases daily, Starbot frees up hours of managers’ time previously spent context switching. In Starbot’s Slack channel, senior-level staff can keep track of escalations, staying on top of audit requirements without having to attend to each individual privilege request. “The ability to do that all from Starbot is immensely useful for developers,” says Greg Hawkins, a senior technical advisor at Starling Bank. It assigns less-senior developers temporarily escalated privileges to deploy releases or diagnose issues, including restarting servers and rebooting non-production-related services. Reviewers also get help from Starbot, a custom Slack bot designed in-house to automate Starling Bank’s developer operations processes. These actions are then archived in a neat pipeline that can be easily accessed for audits. There, key reviewers can approve or reject sensitive actions with a single click. That’s why Starling Bank’s management portal-an operations and customer support web app that runs payment queues-feeds into private Slack channels, places for teams to share messages, tools and files.

Since customers have full control over their money using the Starling Bank app, delivering fast and efficient customer services while complying with banking regulations is crucial. to offer mobile-only checking, Starling Bank has been a leader in the digital banking space from day one. Starling Bank: Expediting customer support and developer operationsĪs the first bank in the U.K. Here’s how three of them are using Slack to transform the way they collaborate and create a seamless digital banking experience for their customers. Several business leaders have emerged when it comes to digital transformation in banking, and at the heart of their strategies: Slack. Today that need has grown even more complex, as digital innovation revolutionizes financial services globally, diminishing foot traffic into branches and expanding consumer expectations. With complex regulations baked into the business, the financial services sector has always required an exceptional amount of collaboration and process to serve its customers.

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